Welcome to Prime Infotech Solution(Prime Biz). These Terms and Conditions govern your access to and use of our website, products, and services. By accessing our website or purchasing any product or service from us, you agree to be bound by these Terms and Conditions.

If you do not agree with these terms, please do not use our website or purchase our products or services.

1. About Us

Prime Infotech Solution(Prime Biz) provides software products, software licences, digital solutions, and related products or services through its website.

Website: https://www.primeinfotech.biz/

Contact Email: salesdesk@primeinfotech.biz

Contact Number: +91 92235 12166

In these Terms and Conditions, the terms “we,” “us,” and “our” refer to Prime Infotech Solution. The terms “you,” “your,” and “customer” refer to any visitor, user, or customer accessing our website or purchasing our products or services.

2. Acceptance of Terms

By using this website, creating an account if applicable, placing an order, or purchasing any product or service, you confirm that:

• You are legally capable of entering into a binding agreement.
• The information you provide is accurate and complete.
• You will use our website and products only for lawful purposes.
• You agree to comply with these Terms and Conditions and any applicable product-specific licence terms.

3. Products and Services

Prime Infotech Solution(Prime Biz) may offer software products, software licences, activation keys, digital downloads, subscriptions, technical support, software implementation, and other related services.

Product descriptions, specifications, features, prices, availability, and licence conditions will be provided on the relevant product or service page wherever applicable.

We make reasonable efforts to ensure that product information is accurate. However, product features, availability, compatibility, and third-party terms may change from time to time.

Customers are responsible for reviewing product specifications, system requirements, licence restrictions, and compatibility information before purchasing.

4. Orders and Order Acceptance

All orders placed through our website are subject to acceptance and availability.

We reserve the right to reject, cancel, or limit an order where reasonably necessary, including in cases involving:

• Incorrect product pricing or description.
• Product unavailability or discontinuation.
• Suspected fraudulent transactions or unauthorised payments.
• Incorrect customer information.
• Restrictions imposed by software publishers or applicable law.

If payment has already been received for an order that we cancel and cannot fulfil, an appropriate refund will be arranged in accordance with our Cancellation and Refund Policy and applicable law.

An order confirmation or payment receipt does not necessarily mean that a software licence has been activated or that all delivery obligations have been completed.

5. Pricing and Payments

All prices will be shared in email on the relevant product or service page. Applicable taxes, payment charges, or other fees will be disclosed where required.

Payments must be made through the payment methods offered or authorised by Prime Infotech Solution(Prime Biz).

Customers must provide accurate billing information and ensure that they are authorised to use the selected payment method.

We reserve the right to correct pricing errors and notify affected customers before fulfilling an order where appropriate.

6. Software Licences and Usage Rights

Purchasing a software product or licence does not automatically transfer ownership of the underlying software or its intellectual property.

Unless expressly stated otherwise, customers receive only the licence or usage rights specified by the applicable software publisher or licence agreement.

Customers must comply with the relevant licence conditions, including restrictions concerning installation, activation, copying, distribution, modification, resale, and transfer.

Customers must not use software licences in a manner that violates applicable law, publisher terms, or third-party intellectual property rights.

For third-party software products, the applicable publisher’s end-user licence agreement may also govern the customer’s use of the software.

7. Delivery and Activation

Software products, digital downloads, licence keys, and activation instructions may be delivered electronically through email, an online account, or another agreed method.

Delivery times may vary depending on product availability, payment verification, publisher requirements, and technical processing.

Customers are responsible for providing a valid email address and accurate contact information.

If a product or licence is not received within the communicated delivery period, the customer should contact our support team for assistance.

8. Cancellation and Refunds

All cancellation and refund requests are subject to our separate Cancellation and Refund Policy, available on our website.

Due to the digital nature of software products, licence keys, and activation codes, refunds may be restricted after delivery or activation, subject to the applicable policy and applicable law.

Eligible refund requests may include duplicate payments, non-delivery, verified defective or invalid licences, or orders cancelled by us that cannot be fulfilled.

Nothing in these Terms and Conditions excludes any refund, replacement, remedy, or other right that cannot lawfully be excluded.

9. Customer Responsibilities

When using our website and services, you agree not to:

• Use the website for unlawful, fraudulent, or unauthorised activities.
• Attempt to gain unauthorised access to our systems, accounts, or networks.
• Upload malicious code or interfere with the operation or security of the website.
• Copy, distribute, modify, or resell software in violation of applicable licence terms.
• Submit false information or impersonate another person or organisation.
• Infringe the intellectual property, privacy, or other legal rights of third parties.

We may take appropriate action where misuse is identified, subject to applicable law.

10. Intellectual Property Rights

All content on our website, including text, graphics, logos, design elements, and original materials, is owned by or licensed to the relevant rights holder and is protected by applicable intellectual property laws.

You may not reproduce, publish, distribute, modify, or commercially exploit our website content without prior written permission from the relevant rights holder, except where permitted by law.

Third-party software names, trademarks, logos, and product materials remain the property of their respective owners. Their appearance on our website does not, by itself, imply sponsorship, endorsement, or ownership by Prime Infotech Solution.

11. Third-Party Products and Services

Certain products, software licences, payment services, or digital services offered through our website may be provided by third parties.

Such products and services may be subject to additional terms, licence agreements, privacy policies, warranties, and restrictions imposed by the relevant provider.

We are not responsible for third-party websites or services beyond the responsibilities imposed on us by applicable law or an express agreement with the customer.

Where we act as a reseller or distributor, our obligations will be governed by the applicable purchase terms and the rights available to the customer under applicable law.

12. Warranties and Technical Support

Product warranties and technical support, where available, will be described in the applicable product information, licence agreement, or service agreement.

We will make reasonable efforts to assist customers with eligible product and delivery issues.

Unless expressly stated otherwise, we do not guarantee that every software product will operate without interruption or be compatible with every hardware configuration, operating system, or third-party application.

Nothing in this section excludes warranties or consumer rights that cannot legally be excluded.

13. Limitation of Liability

To the extent permitted by applicable law, Prime Infotech Solution will not be liable for indirect or consequential losses arising from the use of our website or products, including loss of profits, business interruption, or loss of data, where such exclusion is legally permitted.

We are not responsible for issues arising from unauthorised software use, customer modifications, incompatible systems, or third-party services beyond our reasonable control, except where applicable law provides otherwise.

Nothing in these Terms and Conditions excludes or limits liability for fraud, wilful misconduct, or any other liability that cannot legally be excluded or limited.

14. Privacy and Data Protection

We may collect and process personal information necessary to manage orders, process payments, deliver products, provide customer support, prevent fraud, and comply with legal obligations.

Our collection and use of personal information are governed by our Privacy Policy, which should be read together with these Terms and Conditions.

Customers should review the Privacy Policy to understand how their information is collected, used, stored, and protected.

15. Website Availability and Security

We aim to keep our website available and functioning properly. However, access may occasionally be interrupted due to maintenance, technical problems, network failures, security incidents, or other circumstances.

We reserve the right to update, modify, suspend, or discontinue website features or content where reasonably necessary, subject to applicable law and any contractual obligations to customers.

16. Suspension or Termination

We may suspend or restrict access to our website or services where reasonably necessary to investigate suspected fraud, security threats, unlawful activity, or material violations of these terms.

Any action affecting a paid product or service will be handled in accordance with applicable contractual obligations and law.

Termination or suspension does not remove rights or obligations that arose before the effective date of termination.

17. Changes to These Terms

We may revise these Terms and Conditions from time to time to reflect changes in our business, products, services, or legal requirements.

The updated version will be published on this page with a revised effective date.

Changes will apply as permitted by law. Where a change materially affects an existing customer agreement, any required notice or consent will be provided.

18. Governing Law and Dispute Resolution

These Terms and Conditions will be governed by the laws of India.

Any dispute will be addressed through good-faith discussions wherever reasonably possible. If the dispute cannot be resolved amicably, it may be referred to the appropriate courts or dispute-resolution authorities having jurisdiction under applicable law.

Nothing in this clause limits a customer’s right to approach a competent consumer forum or other authority where legally entitled to do so.

19. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

20. Contact Information

If you have questions about these Terms and Conditions, software licences, orders, payments, or our services, please contact us:

Prime Infotech Solution(Prime Biz)

Website: https://www.primeinfotech.biz/

Email: salesdesk@primeinfotech.biz

Phone: +91 92235 12166

We will make reasonable efforts to respond to enquiries within an appropriate timeframe.

By using our website or purchasing our products and services, you acknowledge that you have read and understood these Terms and Conditions, subject to your rights under applicable law.