At Prime Infotech Solution(Prime Biz), we strive to provide reliable software products, software licences, and digital solutions to our customers. Please read this Cancellation and Refund Policy carefully before placing an order through our website.

1. Order Cancellation

Customers may request cancellation of an order by contacting our support team as soon as possible after placing the order.

• Cancellation requests submitted before software delivery, licence activation, or product key issuance may be considered for approval.
• Once a software licence has been activated, a product key has been issued, or a digital product has been delivered, cancellation may not be possible, except where required by applicable law or expressly approved by Prime Infotech Solution.
• Orders for customised software, software development, configuration, or other services that have already commenced may not be eligible for cancellation of the completed work.
• Prime Infotech Solution reserves the right to cancel an order if a product is unavailable, a pricing or technical error occurs, or a transaction is suspected of being fraudulent. In such cases, any amount collected for an order that cannot be fulfilled will be refunded as applicable.

2. Refund Policy

Due to the digital nature of software products and licence keys, all sales are generally considered final once the product has been delivered or the licence has been activated.

However, a refund request may be considered in the following circumstances:

• Duplicate payment: The customer has been charged more than once for the same order.
• Non-delivery: The purchased software or licence has not been delivered within the agreed delivery period, and the issue cannot be resolved.
• Invalid or defective licence: The supplied licence key is invalid, or the product has a verified technical defect that cannot be resolved through reasonable support.
• Order cancelled by us: Prime Infotech Solution is unable to supply the purchased product or service.
• Other eligible cases: Any additional circumstances in which a refund is required by applicable law or expressly approved by our team.

Refunds will not ordinarily be granted for a change of mind, accidental purchase, incompatibility with a customer’s system that was disclosed in the product requirements, or failure to review the product specifications before purchasing, subject to applicable law.

3. Software Licence and Digital Product Restrictions

Customers are responsible for reviewing product descriptions, system requirements, licence conditions, subscription periods, and compatibility information before placing an order.

Software licence keys, activation codes, digital downloads, and other electronically delivered products may be non-refundable after delivery or activation, except where a refund is required by law or the eligibility conditions above are met.

Customers must not share, resell, misuse, or transfer software licences in violation of the applicable licence terms.

4. Refund Request Procedure

To request a cancellation or refund, customers should contact us using the details provided below and include:

• Full name and registered email address.
• Order number or invoice number.
• Product or service purchased.
• Date of purchase and payment reference, if available.
• Reason for requesting cancellation or refund.
• Relevant screenshots or other supporting information, where applicable.

Our team will review the request and may contact the customer for additional information before making a decision.

5. Refund Processing Time

Once a refund has been approved, we will initiate the refund through the original payment method wherever possible.

Refunds will generally be processed within 7–10 business days after approval, subject to the payment provider, bank, and payment method involved. The actual time taken for the amount to appear in the customer’s account may vary.

If a refund is delayed beyond the communicated period, customers may contact our support team for an update.

6. Subscription and Renewal Cancellations

For subscription-based software products or recurring services, customers may request cancellation of future renewals before the next billing date.

Unless otherwise stated in the relevant subscription terms, cancellation of a renewal will prevent future charges but will not automatically entitle the customer to a refund for the current billing period.

Any applicable minimum commitment, notice period, or renewal condition will be disclosed at the time of purchase or in the relevant agreement.

7. Chargebacks and Payment Disputes

Customers are encouraged to contact Prime Infotech Solution first if they believe a payment has been charged incorrectly or an order has not been fulfilled.

We will investigate genuine billing disputes and provide relevant transaction or delivery information where appropriate. Nothing in this policy limits a customer’s statutory rights or lawful remedies.

8. Changes to This Policy

Prime Infotech Solution reserves the right to update this Cancellation and Refund Policy from time to time. Updates will be published on this page with a revised effective date.

The policy applicable to an order will be interpreted in accordance with the terms disclosed at the time of purchase and applicable law.

9. Contact Us

For questions about order cancellation, refunds, or software purchases, please contact:

Prime Infotech Solution(Biz)

Website: https://www.primeinfotech.biz/

Email: salesdesk@primeinfotech.biz

Phone: +91 92235 12166

Please include your order or invoice number when contacting us so that we can assist you efficiently.